Privacy Policy

Infield Alive Privacy Policy

Privacy Policy

Last updated: May 29, 2026

This Privacy Policy describes how Infield Alive / ISDemos collects, uses, stores and protects personal information when You use Our website, mobile app, staffing platform, and related services.

Infield Alive / ISDemos is a staffing and workforce management platform used by employees, contractors, field staff, brand representatives, clients and administrators to manage event staffing, available shifts, employee profiles, scheduling, shift confirmations, check-in/check-out activity, reporting, and related operational communications.

By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access Our Service or parts of Our Service.

  • Affiliate means an entity that controls, is controlled by or is under common control with a party.

  • Company (referred to as either "the Company", "We", "Us" or "Our") refers to Infield Alive / ISDemos.

  • Device means any device that can access the Service such as a computer, mobile phone, tablet or other digital device.

  • Personal Data means any information that relates to an identified or identifiable individual.

  • Service refers to the Infield Alive / ISDemos website, mobile app, staffing platform and related services.

  • Service Provider means any natural or legal person who processes data on behalf of the Company.

  • SMS Consent Information means information relating to a user's consent to receive SMS text messages, including mobile phone number, opt-in status, consent source, consent date/time, and opt-out status.

  • Usage Data refers to data collected automatically when using the Service.

  • Website refers to Infield Alive, accessible from https://infieldalive.com and related Infield Alive / ISDemos websites, including https://live.infieldalive.com.

  • You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number and mobile phone number

  • Address, State, Province, ZIP/Postal code, City and Country

  • Employee, contractor, field staff or brand representative profile information

  • Shift availability, shift applications, shift assignments, check-in/check-out activity and reporting information

  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address, browser type, browser version, the pages of Our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activity on Our Service and store certain information. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of Our Service.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain Our Service, including to monitor usage of Our Service.

  • To manage Your Account: to manage Your registration as a user of the Service and provide access to the features available to You.

  • For staffing and shift operations: to manage employee, contractor and field staff profiles, available shifts, shift offers, shift confirmations, scheduling, check-in/check-out activity, reporting reminders, job instructions, operational updates and related workforce management functions.

  • To contact You: to contact You by email, telephone calls, SMS text message, push notification, or other equivalent forms of electronic communication regarding staffing operations, shift activity, account activity, platform updates, security updates, and other service-related communications.

  • To manage Your requests: to attend and manage Your requests to Us.

  • For security and fraud prevention: to protect Our Service, users, systems and data.

  • For business transfers: to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets.

  • For other legitimate business purposes: such as data analysis, identifying usage trends, improving Our Service, and evaluating the effectiveness of Our operations.

SMS Operational Messaging

Infield Alive / ISDemos may use Your mobile phone number to send non-marketing SMS text messages relating to staffing and shift operations. These messages may include available shift notifications, shift confirmations, schedule changes, check-in/check-out reminders, urgent staffing updates, and post-shift reporting reminders.

SMS consent is collected separately from email and push notification preferences. Where SMS messaging is available, employees, contractors or field staff provide consent by selecting the SMS consent checkbox during onboarding or when updating their employee profile.

The SMS consent wording shown to users may include language substantially similar to the following:

"I agree to receive SMS text messages from ISDemos / InfieldAlive about available shifts, shift confirmations, schedule changes, check-in/check-out reminders, urgent staffing updates, and post-shift reporting reminders. Message frequency varies based on my available and assigned shifts. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help."

Message frequency varies depending on available and assigned shifts. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. You may reply HELP for assistance.

We do not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for marketing or promotional purposes. Mobile phone numbers and SMS consent information may only be shared with Service Providers where necessary to deliver SMS messages, manage opt-in/opt-out status, provide support, comply with law, or operate the Infield Alive / ISDemos staffing platform.

Sharing Your Personal Data

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers who help Us operate the Service, host systems, send operational communications, deliver SMS messages, provide support, monitor and analyze usage, or perform services on Our behalf.

  • For staffing and platform operations: We may share limited information where necessary to provide staffing, employment, contractor, shift management, client reporting, or platform-related services.

  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business.

  • With Affiliates: We may share information with Our affiliates where necessary to operate the Service, provided those affiliates honor this Privacy Policy.

  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

For clarity, We do not sell, rent, or share mobile phone numbers or SMS consent information with business partners, affiliates, or third parties for marketing or promotional purposes.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, including to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, and maintain operational records.

SMS consent and opt-out records may be retained as necessary to document compliance, manage messaging preferences, and ensure opt-out requests are honored.

Transfer of Your Personal Data

Your information, including Personal Data, may be processed at the Company's operating offices and in other places where the parties involved in processing are located. This means that information may be transferred to and maintained on computers located outside Your state, province, country or other governmental jurisdiction where data protection laws may differ from those in Your jurisdiction.

The Company will take reasonable steps to ensure that Your data is treated securely and in accordance with this Privacy Policy.

Delete Your Personal Data

You may request access to, correction of, or deletion of certain personal information that We hold about You. You may update some information by signing into Your Account, if applicable, or by contacting Us.

Please note that We may need to retain certain information where We have a legal, operational, security, compliance, or legitimate business reason to do so, including records needed to honor SMS opt-out requests.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities.

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of the Company, prevent or investigate possible wrongdoing, protect the personal safety of users or the public, or protect against legal liability.

Security of Your Personal Data

The security of Your Personal Data is important to Us. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee absolute security.

Service Providers

The Service Providers We use may have access to Your Personal Data only as necessary to perform services on Our behalf and are expected to protect that information in accordance with applicable obligations. Service Providers may include hosting providers, communication providers, SMS providers, analytics providers, support providers and other vendors required to operate the Service.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and believe that Your child has provided Us with Personal Data, please contact Us.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click a third-party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will post the new Privacy Policy on this page and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when posted on this page.

Contact Us

If You have any questions about this Privacy Policy, You can contact Us: